Shipping policy

Effective Date: August 9, 2026

Thank you for shopping with TRATAK ORGANICS. We are committed to ensuring that your order reaches you safely, securely, and on time. Please read our shipping policy below for details regarding order processing, delivery, and shipping-related concerns.

1. Order Processing

Orders are processed and dispatched within 3-5 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive shipping and tracking details, where available.

2. Delivery Time

Orders are generally delivered within 3–7 business days after dispatch, depending on the delivery location.
Delivery timelines may vary for remote locations, unforeseen circumstances, weather conditions, holidays, or other circumstances beyond our control.
Estimated delivery dates are indicative and are not guaranteed.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.
Promotional offers may include free shipping on eligible orders.

4. Tracking Your Order

Once your order has been dispatched, tracking information will be shared with you through the contact details provided at the time of purchase. You can use the tracking information to monitor your shipment.

5. Delayed or Undelivered Orders

If your order is delayed beyond the expected delivery period, please contact us with your order number and registered contact details. We will coordinate with the shipping partner and assist you as reasonably possible.

Please ensure that the shipping address and contact information provided during checkout are accurate. TRATAK ORGANICS shall not be responsible for delays or failed deliveries resulting from an incorrect or incomplete address or unavailable recipient.

6. Damaged Packages

If your package arrives visibly damaged, please notify us as soon as possible and provide photographs/videos of the package and product. This will help us assess and resolve the issue.

7. Shipping Partner

Orders may be shipped through third-party courier and logistics partners. Once the order has been handed over to the shipping partner, delivery timelines and handling are subject to their processes and service conditions.