Privacy policy

Thank you for visiting the TRATAK ORGANICS website.

This website is owned and operated by TRATAK ORGANICS ("Company"). References to “TRATAK ORGANICS,” “we,” “us,” or “our” in this Privacy Policy shall mean TRATAK ORGANICS.

We understand the importance of maintaining your privacy and value the trust you place in us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or use our website, purchase our products, or interact with us through other channels.

This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting, accessing, or using our website, you agree to the practices described in this Privacy Policy.

CONTACT INFORMATION

We may collect information such as your name, email address, mobile number, phone number, billing or shipping address, street, city, state, PIN code, country, and IP address when you interact with our website or place an order.

PAYMENT AND BILLING INFORMATION

When you purchase products from our website, we may collect your billing name, billing address, shipping address, and payment method.

We do not directly collect or store your complete credit/debit card number, CVV, expiry date, or other sensitive card details on our website. Payment information is processed securely through our third-party payment gateway or payment service provider, subject to their respective privacy policies and security practices.

For refunds relating to orders placed through Cash on Delivery (COD) or other payment methods, we may collect bank account details, UPI details, or other information required to process the refund. Such information will be used only for processing refunds and providing related customer support.

INFORMATION YOU POST

We may collect information that you voluntarily post or submit in a public area of our website, social media pages, or other platforms operated or managed by TRATAK ORGANICS.

Please avoid sharing sensitive personal information publicly.

OTHER INFORMATION WE COLLECT

When you use our website, we may automatically collect certain information, including:

  • Your IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited and time spent on our website
  • Website or source from which you accessed our website
  • Website pages visited after leaving our website
  • Other technical and usage information

HOW WE COLLECT INFORMATION

We collect information directly from you:
We collect information when you create an account, place an order, subscribe to our communications, provide feedback, fill out forms, or contact us by email, phone, or other means.

We collect information automatically:
We may use technologies such as cookies, Google Analytics, web beacons, and similar tracking technologies to understand how visitors use our website and improve our services.

We may receive information from third parties:
If you interact with an integrated third-party service, such as a social media platform or payment provider, we may receive certain information from that service in accordance with your settings and their privacy policy.

COOKIES

We use data collection technologies such as cookies on certain pages of our website to help us understand website usage, improve functionality, analyse website traffic, measure promotional effectiveness, and enhance your overall experience.

Cookies are small files stored on your device that help us recognize your browser and provide certain website features.

Most cookies may be session cookies, which are automatically deleted from your device when your browsing session ends. You can choose to disable or decline cookies through your browser settings. However, disabling cookies may affect certain features or functionality of our website.

USE OF YOUR PERSONAL INFORMATION

We may use the information we collect for the following purposes:

To process and fulfil your orders

We use your information to process purchases, confirm orders, arrange delivery, process payments and refunds, and provide order-related support.

To communicate with you

We may use your contact information to respond to your questions, requests, feedback, or customer service enquiries.

To improve our products and services

We may use information to understand customer preferences, improve our products, enhance our website, and provide a better shopping experience.

To personalize your experience

We may use information to display content, products, or offers that may be relevant to your interests and preferences.

For website analytics

We may analyse customer behaviour, website traffic, and usage patterns to improve our website and services.

For security purposes

We may use information to protect TRATAK ORGANICS, our customers, our website, and our systems against unauthorized access, misuse, fraud, or other security threats.

For marketing purposes

With your consent where required by applicable law, we may send information about new products, special offers, promotions, or other updates that may be relevant to you.

For legal and regulatory purposes

We may use your information as necessary to comply with applicable laws, regulations, legal processes, or lawful requests.

SHARING OF INFORMATION WITH THIRD PARTIES

We may share your personal information with trusted third parties where necessary to provide our products and services.

This may include:

  • Payment processors and payment gateways
  • Delivery and logistics partners
  • Website hosting and technology service providers
  • Customer support and communication service providers
  • Analytics and marketing service providers
  • Other vendors who provide services on our behalf

These service providers may process information according to their own privacy policies and applicable legal requirements.

We may also share information:

  • When required by law or legal process
  • In response to a court order, subpoena, or lawful government request
  • To investigate or prevent fraud, unauthorized activity, or security issues
  • To protect the rights, property, or safety of TRATAK ORGANICS, our customers, or others
  • In connection with a merger, acquisition, restructuring, sale, or transfer of all or part of our business

We will not sell your personal information to third parties for their independent marketing purposes without your consent, where such consent is required by applicable law.

DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, comply with applicable legal and regulatory obligations, resolve disputes, maintain business records, and enforce our agreements, unless a longer retention period is required or permitted by law.

YOUR RIGHTS

Subject to applicable law, you may have the right to:

  • Request access to your personal information held by us
  • Request correction or updating of inaccurate information
  • Request deletion or erasure of your personal information, where legally applicable
  • Withdraw consent for certain processing activities
  • Request information regarding the processing of your personal data

To exercise any applicable rights, please contact us using the details provided below. We will process your request in accordance with applicable law.

EMAIL OPT-OUT

You may choose to opt out of receiving promotional or marketing emails from us.

To unsubscribe from promotional communications, please contact us at:

Email: info@tratakorganics.com

Please note that even if you opt out of marketing communications, we may continue to send you essential transactional communications relating to your orders, payments, deliveries, refunds, or customer service enquiries.

THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, services, or social media platforms that are not operated or controlled by TRATAK ORGANICS.

This Privacy Policy does not apply to the privacy practices of those third-party websites. We encourage you to review the privacy policies of such websites before providing them with your personal information.

TRATAK ORGANICS is not responsible for the privacy practices, content, or security of third-party websites.

SECURITY PRECAUTIONS

We take reasonable and appropriate measures to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

Where applicable, information transmitted through our online store may be protected using industry-standard security technologies, including SSL/TLS encryption.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security of your information.

POLICY CHANGES

This Privacy Policy may be updated or changed from time to time to reflect changes in our practices, technology, legal requirements, or services.

Any updated Privacy Policy will be posted on this page. Where required by applicable law, we may provide additional or prominent notice of significant changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

GRIEVANCE REDRESSAL

If you have any questions, concerns, or grievances regarding the collection, use, disclosure, or processing of your personal information, or if you wish to exercise any applicable privacy rights, please contact us at:

TRATAK ORGANICS
Email: info@tratakorganics.com

JURISDICTION

If you choose to visit or use the TRATAK ORGANICS website, your use of the website and any dispute relating to privacy shall be governed by this Privacy Policy and the applicable terms and conditions of the website.

Any disputes arising out of or relating to this Privacy Policy shall be governed by the laws of India, subject to the jurisdiction of the competent courts in India.